Privacy Policy

Please Read This Privacy Policy Before Using The Services

This website is owned and operated by Columbia University Irving Medical Center (CUIMC) (“Columbia University Irving Medical Center (CUIMC)” or “we”, “us” or “our”). This Privacy Policy applies to the EMRConnectHub website located at https://emrconnecthub.com (the “Website”). This Privacy Policy also applies to all mobile applications offered under the Columbia University Irving Medical Center (CUIMC) name that link to this Privacy Policy (the “Apps”). Collectively, the Website and Apps are referred to in this Privacy Policy as the “Services.” BY ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY AND THE TERMS OF USE. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY OR THE TERMS OF USE, DO NOT ACCESS OR USE THE SERVICES. This Privacy Policy applies to the use of the Services and the information provided by and obtained from users of the Services. Columbia University Irving Medical Center (CUIMC) maintains a separate policy in connection with the Health Insurance Portability and Accountability Act (“HIPAA”) that can be viewed on the Office of HIPAA Compliance website.

Information That We Collect

Columbia University Irving Medical Center (CUIMC) collects two types of information: (1) personally identifiable information that you provide voluntarily when you access certain features of the Services as noted below in this Privacy Policy, and (2) generalized usage information that we collect automatically as you access the Services.

Information That You Provide Voluntarily on the Website

Columbia University Irving Medical Center (CUIMC) collects Protected Health Information (as defined under HIPAA) that you may provide to us or authorize us to obtain from third parties. This may include information about your health care coverage and health information that might be included in electronic medical records (including medications) or Medicare claims and encounter data, if you elect to have that information shared with us. We will specifically ask for your permission to obtain Protected Health Information. Other features of the Website may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using the Website, you may not be able to use or participate in some or all of the features offered through the Website. We may retain email and other communications that you send us in order to process your inquiries, respond to your requests, and improve the Services.

Information That You Provide Voluntarily on the Apps

Columbia University Irving Medical Center (CUIMC) collects Protected Health Information (as defined under HIPAA) that you may provide to us or authorize us to obtain from third parties. This may include information about your health care coverage and health information that might be included in electronic medical records (including medications) or Medicare claims and encounter data, if you elect to have that information shared with us. We will specifically ask for your permission to obtain Protected Health Information. Other features of the Apps may ask for other personally identifiable information necessary for the proper functionality of such features. If you decline to provide certain information while using an App, you may not be able to use or participate in some or all of the features offered through the App. Columbia University Irving Medical Center (CUIMC) also collects and stores personally identifiable information that you enter during chats and that you enter into pre-chat surveys.

Usage Information That Is Automatically Collected on the Website

When you access the Website, Columbia University Irving Medical Center (CUIMC) may collect certain generalized information without your actively providing such information. This information may include, for example, your browser type, and your operating system. This information may be collected using various technologies including cookies, as explained below. You can read more on the Columbia University Website Cookie Notice page.

Usage Information That Is Automatically Collected on the Apps

When you access the Apps, Columbia University Irving Medical Center (CUIMC) may collect certain generalized information without your actively providing such information. This information may include, for example, the type of mobile device you are using and your mobile operating system. When you access certain Apps, we may assign to you a unique analytics tracking identification number (ID). Columbia University Irving Medical Center (CUIMC) uses this ID to collect generalized information about your interaction with the Apps in order to improve your experience of the Apps. Certain Apps may also use location services to provide location-based features. If you enable location services on your device and grant permission for such Apps to access this feature, we may collect your location via GPS in order to provide you with such features.

How We Use Information That We Collect

Columbia University Irving Medical Center (CUIMC) uses the personally identifiable information that it collects to ensure the proper functionality of the Services across various devices, to process user inquiries and respond to user requests, to analyze usage trends, to improve the Services, and to develop new Services. Columbia University Irving Medical Center (CUIMC) employs a variety of online security measures to safeguard and keep your information private. In the event of a security breach, we will notify affected individuals, regulatory authorities and others consistent with requirements under federal and state law or contractual obligations. Columbia University Irving Medical Center (CUIMC) processes personally identifiable information only for the purposes for which it was collected and in accordance with this Privacy Policy. When you download and access the Apps, Columbia University Irving Medical Center (CUIMC) may send you push notifications to alert you of important information. If you no longer wish to receive such communications from us, you may disable them at the mobile device level.

When We Share The Information That We Collect

Columbia University Irving Medical Center (CUIMC) may share the information that you provide only to the extent disclosed and permitted in this Privacy Policy. We may share the information you provide to us or authorize us to obtain with your prior proper consent to do so. We may share your information with third-party suppliers that perform essential business or administrative services for us. Columbia University Irving Medical Center (CUIMC) provides these suppliers only with the information they need to perform such services and asks that they either comply with this Privacy Policy or maintain comparable privacy policies that protect your personally identifiable information. Non-personally identifiable information may be shared with other parties for analytics or to improve the experience or operation of this website. Columbia University Irving Medical Center has partnered with 1upHealth (https://1up.health) to offer a fast and secure method to transfer data from health facilities. 1upHealth is a healthcare API platform that has direct relationships with health systems and electronic medical records to help patients aggregate and share medical data with Columbia University Irving Medical Center. 1upHealth uses this data to solely support the services of Columbia University Irving Medical Center directed by our Terms of Service and Privacy Policies. To directly contact 1upHealth, email support@1up.health.

Cookies

Columbia University Irving Medical Center (CUIMC) may place small data files, called "cookies," on your computer or other device. Cookies are a standard web technology that allow us to both store and retrieve login information on a user's system. These cookies automatically identify your browser to our server whenever you interact with a service provided on the Services. Cookies can store your preferences via a password you select to access a website. Cookies also help us review website traffic patterns and improve the Website. Most browsers automatically accept cookies, but you usually can change your browser setting to prevent the acceptance of cookies, although this may prevent you from using some of the features of the Services. It is important to note that information collected through cookies is not linked to any personally identifiable information. You can read more on the Columbia University Website Cookie Notice page.

Third-Party Websites

In order to provide you with other valuable information, Columbia University Irving Medical Center (CUIMC) may provide links to third-party websites outside the Columbia University Irving Medical Center (CUIMC) network. Columbia University Irving Medical Center (CUIMC) exercises no authority over, and does not necessarily endorse, such third-party websites. These destination links are provided only for your convenience and, as such, you access them at your own risk. However, Columbia University Irving Medical Center (CUIMC) wishes to assure the integrity of the Services and their destination links, so any comments pertaining to the Services or any websites accessed through our links are greatly appreciated. Comments can be submitted to CUIMC Web Services(link is external and opens in a new window).

Legal Matters

Columbia University Irving Medical Center (CUIMC) reserves the right to comply with the law and to release personally identifiable information relating to any user of the Services (i) if we reasonably believe that the user is in violation of our Terms of Use or other published guidelines or is engaged in illegal activity, (ii) to release information in response to court and governmental orders, other enforceable requests from government entities, civil subpoenas, discovery requests and otherwise as required by law, (iii) if we reasonably believe that such release is required to protect the rights, property, safety or security of any of our users or the public, or (iv) to respond to an emergency.

Children’s Privacy

The Services are not intended for use by children under the age of 18. In accordance with the Children's Online Privacy Protection Act of 1998 (COPPA), Columbia University Irving Medical Center (CUIMC) does not knowingly request personally identifiable information from anyone under the age of 13 without parental consent. When we do receive information (with parental consent) from users under the age of 13, we will not share their personally identifiable information with third parties, regardless of their stated preference given at registration, in compliance with COPPA.

Accessibility

The Services are designed to be accessible to visitors with disabilities, and to comply with federal guidelines concerning accessibility. We welcome your comments. If you have suggestions on how to make the Services more accessible, please contact the administrators at contact@emrconnecthub.com.

Changes To Privacy Policy

Columbia University Irving Medical Center (CUIMC) may change this Privacy Policy from time to time. We encourage you to check this page for any changes to the Privacy Policy and for new versions thereof. By continuing to access, browse, and/or use the Services, you agree to accept any posted revised terms. Last updated: 02/09/2021